Frequently Asked Questions


Credit cards


Can I make a reservation without a credit card?
A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

Why do I need to give my credit card details?
We request credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under ‘Hotel Policies’ and room ‘conditions’ has not been followed.

Which credit cards can I use to complete my booking?
To make a reservation all hotels accept: MasterCard, Visa, American Express.
Some hotels also accept other credit cards for reservation purposes. In the book process you can see which.


Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

I am entering my credit card details, when will I pay?
We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation.


Reservation


How do I know my reservation is confirmed?
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’ on Booking.com. We also send you a confirmation email with all your booking information.

Can I cancel or change my reservation?
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s page and in your confirmation email.


Hotel


Where can I find the address of the hotel?
You can see the hotel’s address at the top of the hotel’s page. It is also included in your booking confirmation email.

What does the price include?
All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email.

How can I make a special request? For example: a sea view, twin beds or dietary needs?
During the booking process you can enter any special requests into the ‘Remarks’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met.

How do I find only available hotels for the period I want to stay?
We automatically show only those hotels that have availability for the dates you enter.

How can I see how much a hotel room costs?
Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.